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INDEX // 01 — CAPABILITIES

Capability Index

Senior-led Salesforce architecture, engineering, integration, automation, and applied AI for federal agencies and the prime contractors that support them.

[CAP-01]>>>

Salesforce Architecture & Delivery

Senior-led Salesforce architecture and engineering for federal agencies, mission programs, and the prime contractors that support them.

  • +Org strategy, solution architecture, and delivery roadmaps
  • +Apex, Lightning Web Components, Flow, and platform automation
  • +DevSecOps, release pipelines, testing, and metadata governance
[CAP-02]>>>

CRM & Case Management Modernization

Move fragmented workflows and legacy processes into maintainable Salesforce solutions without losing sight of mission continuity.

  • +Discovery, process mapping, and modernization planning
  • +Data migration, quality controls, and phased cutover design
  • +Case management, workflow automation, and operational reporting
[CAP-03]>>>

Systems Integration

Connect Salesforce to the systems, data, and identity services already inside the program environment.

  • +API-led and event-driven integration architecture
  • +OAuth, Named Credentials, middleware, and secure service patterns
  • +Resilient interfaces with monitoring, auditability, and recovery paths
[CAP-04]>>>

Secure Digital Services

Build accessible portals and service workflows around the identity, data-handling, and operational constraints of the program.

  • +Experience Cloud and high-volume service workflows
  • +Identity and access integration planning, including CAC/PIV patterns
  • +Section 508 and WCAG-aware front-end engineering
[CAP-05]>>>

Applied AI & Agentforce

Turn practical AI use cases into governed workflows with human oversight, measurable behavior, and enterprise integration.

  • +Agentforce and LLM-agent architecture for mission support
  • +Human-in-the-loop actions, evaluations, and audit trails
  • +Use-case selection, prototype development, and production hardening
[CAP-06]>>>

Sustainment & Engineering Support

Keep Salesforce programs maintainable after launch through release governance, backlog delivery, and senior engineering support.

  • +Production support, defect resolution, and performance improvement
  • +Release, sandbox, and metadata governance
  • +Flexible delivery teams assembled around program requirements
ENGINEERING CONSTRAINTS //SECURITY BY DESIGNCUSTOMER-DEFINED CONTROLSACCESSIBILITY BY DESIGNIDENTITY INTEGRATIONAUDITABLE AIRELEASE GOVERNANCE

MISSION & TEAMING INQUIRIES //

Put Salesforce on the mission clock.

Bring us the requirement, delivery timeline, technical boundary, and acquisition path. Greywake will help shape the Salesforce, integration, automation, or applied-AI approach.

Discuss a Mission Requirementmissions@greywake.io